Know what information we collect and how it is used.

Who we are

Learn Low Voltage provides online education, student accounts, course materials, field references, community features, and related services through learnlowvoltage.com (the "Site"). This Privacy Policy explains the information we collect, why we use it, and the choices available to you.

Information we collect

Information you provide

• Account details such as your name, username, email address, password, and profile information.
• Enrollment, course progress, quiz, assignment, certificate, support, survey, and community information.
• Messages, questions, reviews, feedback, and other content you choose to submit.
• Billing and transaction details when paid enrollment opens. Payment processors handle full card or bank information; we do not intend to store full payment-card numbers on the Site.

Information collected automatically

When you use the Site, our systems and service providers may collect IP address, browser and device information, pages viewed, referral source, approximate location derived from IP address, timestamps, login and security events, cookie identifiers, and information about how the Site performs.

How we use information

• Create and secure your account.
• Deliver lessons, track progress, issue certificates, and provide support.
• Process transactions, maintain records, and send service messages.
• Improve course content, accessibility, performance, and the student experience.
• Detect fraud, misuse, security incidents, and violations of our Terms.
• Send marketing or enrollment updates when permitted. You can unsubscribe from promotional email at any time.
• Meet legal, tax, accounting, and regulatory obligations.

Cookies and similar technologies

The Site may use cookies and local storage needed for login, account security, course progress, preferences, shopping and checkout, and basic performance measurement. If analytics, advertising, or additional tracking tools are added, this policy and any consent controls should be updated before those tools are used where consent is required.

How we share information

We may share information with hosting, learning-management, video-delivery, payment, email, analytics, customer-support, security, and professional-service providers that help operate the Site. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent.

We do not sell personal information for money. Some privacy laws define "sale" or "sharing" more broadly; if our practices change, we will update this policy and provide any choices required by applicable law.

Third-party services

Payments, hosted video, email delivery, embedded content, and other features may be supplied by third parties. Their privacy policies govern the information they process independently. Links to other websites are not controlled by Learn Low Voltage.

Retention and security

We keep information only as long as reasonably needed for the purposes described here, including account service, course records, dispute resolution, security, and legal obligations. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.

Your choices and privacy rights

You may update certain account information, unsubscribe from promotional email, or request access, correction, deletion, or a copy of personal information by using our contact page. Depending on where you live, you may have additional rights to restrict or object to processing, withdraw consent, appeal a request decision, or opt out of certain uses. We may need to verify your identity before completing a request.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Students who are not old enough to enter a contract where they live should use the Site only with permission and supervision from a parent or legal guardian.

International use

If you access the Site from outside the United States, your information may be processed in the United States and other countries where our providers operate. Those locations may have different data-protection laws.

Changes to this policy

We may update this policy as the Site, vendors, or legal requirements change. We will post the revised version here and update the effective date. Material changes may also be communicated through the Site or by email.

Contact us

For privacy questions or requests, use the Learn Low Voltage contact page.